Contact Us
At Betr, we prioritize your satisfaction and aim to provide you with a seamless online experience. If you have any questions or concerns about our services, please don't hesitate to reach out.
Support Availability
Our dedicated team is here to help, available via various channels depending on your preference. For most issues, live chat support is readily accessible, while email support and telephone assistance are also available for more complex queries. Our support hours are from 09:00 to 18:00 GMT, Monday through Friday.
Live Chat Support
For quick answers or assistance with general inquiries, our live chat function is available 24/7, providing an average response time of just a few minutes during peak hours (17:00-23:00 GMT). You can access the live chat feature by clicking on "Support" from any page and selecting your preferred contact method.
Email Support
If you prefer to communicate via email or require detailed information, our dedicated support team is always happy to assist. Emails are responded to within 24 hours of receipt during regular working days.
Help-Centre Access
For self-help purposes and common queries, we recommend consulting our dedicated help centre section on each page or through a direct link within your account settings.
Verification Support
If you need assistance with verification or have questions about the process, please contact us via email for personalized guidance. Our support team is always here to help streamline this step of the registration process.
Responsible Gambling Assistance
Your well-being and enjoyment are paramount. If you feel that your gambling activities are negatively impacting any aspect of your life, please reach out to us or directly contact one of our listed responsible gambling organizations: GamblingCare.ie, Problem Gambling Ireland, Gamblers Anonymous Ireland, and HSE Addiction Services.
Technical Support
For issues related to the functionality of your account or the platform in general, please feel free to reach out. Our support team is equipped with the latest resources to address a wide range of technical queries and ensure that our site remains fully operational for all users.
Complaint Resolution
We value transparency and honesty above all else at Betr. If you encounter any issues during your interactions with us or notice anything that could be improved, please do not hesitate to reach out through the same channels listed above (live chat, email). We will always work closely with you towards resolving complaints in a fair and swift manner.
Mobile Support
For users accessing our platform on mobile devices, all support features mentioned are readily accessible. Mobile-specific issues or technical inquiries can be directed through live chat for immediate assistance.
This section is not exhaustive but aims to guide new visitors on the multiple avenues available for reaching out to Betr’s support team while highlighting our commitment to providing comprehensive solutions and ensuring a seamless user experience across different devices and languages supported.